Back Office Agent for Gaming Products (German Speaker)
BluSelection
- Lisboa
- Contrato
- Horário completo
- Address escalated customer inquiries, complaints, and technical issues related to products and services.
- Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
- Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
- Make informed decisions based on company policies, product knowledge, and customer needs.
- A native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- Living in or willing to relocate to Lisbon for an international career and life experience
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week) Monday-Friday 9:00-18:00
- Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
- Loyalty bonus of 300 euros every three months
- Health insurance after 6 months
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
- Reimbursement of your initial flight expenses after 3 months
- Up to 360. 00 euros for accommodation per month for 12 months (Reimbursed during 12 months)
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
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