Technical Curriculum Developer
ServiceNow
- Hyderabad, Telangana
- Permanent
- Full-time
- Determine how best to educate our customers, partners, and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices.
- Conduct interviews/learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
- Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials.
- Execute on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids and recorded formats.
- Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
- Review feedback and refine course materials based on feedback to support instructor and learner needs.
- Develop and manage delta updates to courseware and marketing documentation to ensure up-to-date knowledge throughout each release of the ServiceNow platform.
- Provide train-the-trainer sessions for internal subject matter experts (SMEs).
- Contribute to certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing ServiceNow platform knowledge.
- Manage instructional design projects from inception to completion, providing leadership, project coordination, and cross-functional collaboration with work teams throughout ServiceNow.
- Travel up to 10% (worldwide) per year.
- 2-5 + years eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.
- 2-5 + years hands-on experience with the ServiceNow platform would be preferred.
- Experience in rapid development and quick turnaround of training deliverables.
- Developed and used graphics, templates, and icons in instructional design work.
- Incorporated measurements and assessments into learning programs.
- Utilized effective project management techniques to organize training projects and to ensure quality.
- Experience with Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc) and working in a SaaS environment.
- Strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
- Working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
- Experience with Learning Management Systems (LMS) and web conferencing applications (e.g. Zoom, WebEx).
- A high level of flexibility, creativity and dependability.