Contact Center Supervisor
Serenity Healthcare
- Provo, UT
- Permanent
- Full-time
- Utilize data-driven insights to oversee intricate processes.
- Manage performance metrics, policies, and procedures.
- Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
- Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation (DOE)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
- And much more!