Leads Concierge
Polestar
- Montreal, QC
- Permanent
- Full-time
- Follow up with outbound calls on test drives, internet leads, and leads generated at Polestar spaces
- Be the primary point of contact for our customers, supporting them through the order process
- Build relationships to deliver a premium experience, ensuring the shopping journey is personalized and well-informed
- Initiate outbound calls to meet the needs of special projects as assigned
- Work with our customers to assist in scheduling test drives
- Support customers through the ordering process of their new Polestar
- Efficiently handle call volumes knowledgeably while maintaining an excellent experience
- You will be the liaison between the digital retailing shopper and our Space employees
- Previous experience working within a Contact Support Center or Inside Sales.
- Bi-lingual in English & French required.
- You possess a customer centric-minded approach to deliver a white glove experience to customers.
- Demonstrated ability to support customers throughout their sales journey with excellent relationship building skills.
- Strong understanding of the needs of a premium customer
- Energetic and have a results oriented/passion for customer experience
- You have excellent verbal and written communication skills
- You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams.
- Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects.
- Tech savvy with knowledge of PC and telephony systems.
- You have attention to the details, and thrive in an ever-evolving work atmosphere.