Content Central Librarian

• The Content Management team is evolving enterprise content capabilities and establishing an enterprise content strategy that enables the business to meet the needs of customers and patients by customizing information with speed.
• Focusing on improving customer experience by establishing content capabilities focused on need, relevancy, timeliness, and speed of information.
• This role will focus on setup, maintenance, and management of a global centralized library of references and core claims to support the creation of content and the submission of materials for Medical, Legal and Regulatory review and approval.
• This role will also provide user support and data entry for client's Digital Asset Management system (DAM) which serves as the central repository for all marketing materials. The name of the system was branded by client’s as Content Central and is a SaaS system called a DAM.
• This role will harvest and enter reusable assets including images, text, claims, and metadata from existing Client content for upload into Veeva PromoMats.
• Will be responsible for QCing newly added claims and references to the PromoMats library.
• The team troubleshoots issues for users worldwide regarding issues with claims, references, atoms, and modules.

• Provide support to markets on initial setup, ingestion and maintenance of references and a core claims library within the enterprise review and approval system (Veeva PromoMats)
• Partner with Medical to manage references uploaded into the system to ensure references are appropriate and accurate
• Engage with the business and agencies to upload and manage core claims into the system and ensure claims are appropriately tagged and linked to their references
• Ensures core claims and references are updated as changes occur to the content
• Provide user support and guidance regarding linking of submitted materials to the references and core claims library in preparation for review and approval
• Manage reference library metadata, including quality assurance of content delivered to the library, ensuring reference and claims are tagged appropriately and is searchable
• Maintains the library's collections in support of the overall content strategy, ensuring the content meets appropriate metadata standards according to the operating model for referencing and core claims
• Maintain reference and claims library relevancy, working with Medical/Regulatory, conduct periodic audits of the information on file
• Assists content team with implementation of content systems including user acceptance testing
• Content Management Capabilities:

• References and Core Claims:

• Assist with setup of centralized reference & core claims library, collaborating with markets/brands on initial setup of references and claims within the review and approval system library
• Coordinates initial ingestion and setup of core claims and linking to references in the centralized library
• Provides medical reference librarian functional expertise to support a capability standard and implement an operating model across markets in support of the centralized content management strategy
• Offer user support to references and core claims library within the Medical/Legal/Regulatory review and approval system (Veeva PromoMats)
• Provide guidance to agency partners on proper submission of references and linking to claims
• Content Central:

• Ensure all metadata for image and illustration rights is entered into files
• Ensure all necessary components are included with submitted files
• Create PDFs for system thumbnails or convert PDFs to Adp files
• Liaise with agencies on file receipt
• Reconcile reports to ensure all files are uploaded into AEM system
• Provide user support in multiple countries; overcome language obstacles
• Provide new-user access and site usability training as needed
• Standardize metadata and taxonomy for asset entry
• Perform file retrieval for user inquiries

• 4-year bachelor's degree, or other degree in Life Sciences. Library Science degree preferred.
• Scientific background, familiarity with different medical reference types, and medical terminology. 1-2 years' experience managing reference/core claims library with deep expertise in content review and approval.
• Experience managing and maintaining a global library of references and core claims preferably within Veeva PromoMats.

• Should possess skills within content management capabilities with deep understanding of pharmaceutical referencing and core claims.
• Proficient with Macs, Microsoft Suite, Adobe Creative Suite
• Proficient in understanding creative assets files and linking medical references to claims structure.
• Proficient in understanding and maintaining metadata/taxonomy schemes.
• Strong interpersonal and communication skills and demonstrated ability working with other teams to build relationships and alignment.
• Excellent planning, prioritization, management, and organizational skills.
• Ability to influence and manage agencies and partners

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Eclaro