Service Advisor

Peter Warren Automotive Holdings

Ashmore, QLD
Permanent
Full-time

2 months ago

Interested in a Monday – Friday 4 day week roster
Are you a natural at customer service

Guaranteed weekly base earnings plus healthy commissions and a car on offerFrizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.We are currently recruiting for a Service Advisor to join the team at Volvo.What the role entails:

Providing the ultimate customer service experience to our clients face to face
Building and maintaining positive customer and employee relationships
Maintaining regular contact with our customers to provide updates
Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
Handling customer concerns and complaints with prompt solution based outcomes
Eagerness to learn and grow, while being humble when mistakes are made
Offering accurate estimates for customers requiring additional work or repairs
Being a champion of objections – There is always a positive outcome!
Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:

Proven experience as a Service Advisor highly desired, or
Experience in Banking, Real Estate or customer facing roles highly desired
Excellent customer service with well-developed verbal and written communication skills
A proactive person who presents professionally – Appearance is everything!
Experience in a department where KPIs are used
Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
Ability to sell additional work as required – Overcome objections
A person who enjoys creating memorable customer experiences
Someone who can work autonomously but thrives when part of a team. Culture is important to us
Someone who loves a challenge and has a strong focus in customer experiences
Love a fast paced, yet fun environment. Its never dull here

Benefits of joining us:

Free Titans Tickets for home games
Employee Assistance Program (EAP)
Work/life balance with a 4 day roster. Keep the weekends for you and get your personal jobs sorted during the week
Quarterly and annual awards and recognition for high achievers
Training Pathway and Growth opportunities provided
Exclusive Discounted Titans Membership
Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
Drive Car option
Competitive salary with commissions

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

Peter Warren Automotive Holdings

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