Técnico/a Atención a Terceros - EY GDS Spain - Híbrido
EY
- Málaga
- Permanente
- Tiempo completo
- Management and monitoring of the processing, resolution of queries and requests relating to the service, users and tools via telephone, chat or email.
- Management of information in the support system (registration and follow-up of incidents in CRM).
- Database processing and complaints management.
- Management or escalation of incidents or specific queries that cannot be resolved at the first level.
- Updating of master data in the different systems (SAP, invoicing programmes, etc.).
- Extraction of data in the systems for the preparation of monitoring reports and dashboards.
- Degree in Business Administration or similar
- High Level of English (C1)
- Experience as a customer service specialist or in a similar customer support position.
- Professional experience in Finance and Administration process outsourcing projects.
- Ability to work as part of a team
- Excellent communication and conflict resolution skills
- Setting priorities and meeting deadlines.
- Interpersonal and communication skills.
- Proactivity and problem solving.
- Advanced command of office tools (Excel, Outlook, Databases, etc.).
- User level experience in systems: SAP, CRM Dynamics 365 and Business Intelligence.
- Valuable knowledge of Catalan
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.