Customer Success Manager
Basis Technologies
- Bracknell, Berkshire
- Permanent
- Full-time
- Drive customer engagement: Dive deep into our customers' organizations, uncovering their goals and drivers, and align our cutting-edge products and services to meet their every need.
- Foster collaboration: As the bridge between customers and internal stakeholders, you’ll swiftly address any queries or issues, ensuring a seamless and extraordinary experience.
- Fuel renewals and expansion: Accelerate product renewals and seize the opportunity to unlock hidden potential by identifying avenues for cross-selling and upselling our range of innovative packaged services.
- Champion continuous improvement: Collaborate closely with customers and our visionary Development team to pave the way for product enhancements, transforming customer feedback into actionable insights that shape our Product Roadmap.
- Unleash co-marketing brilliance: Discover and harness co-marketing opportunities which showcase our success stories through compelling case studies, leaving audiences inspired and eager to embark on their own journey with us.
- Proven experience within Customer Success, managing Enterprise level accounts
- As this role will be managing clients based in Germany, professional working language skills in both English and German are required
- Exceptional communication skills and the ability to foster positive business relationships. You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success.
- Strong presentation and pre-sales skills, enabling you to effectively showcase the value of our products and services.
- Previous experience within the SAP ecosystem is highly desirable, providing you with a solid understanding of customer needs in this industry.
- Competitive salary package and bonus
- Company pension
- 25 days holiday per year, plus Bank Holidays
- Remote Hybrid working – 1 day a week in office
- Global Flexibility (work abroad up to 1 month per year)
- Paid Volunteer Day
- Learning and Development Budget
- STEM Ambassador Programme Partnership
- Monthly Shared Knowledge Sessions
- Mental Health First Aiders Programme
- Company Climate Committee