Digital Customer Collaboration Expert & CuDo Officer - Sales

Częstochowa, śląskie
Stała
Pełny etat

21 dni temu

Req ID 68703 Częstochowa PSS Eng&Glob.F, PolandWe are looking for a new colleague to strengthen our Sales Systems & Processes Team, located in various countries.Main accountabilities, responsibilities and deliverables on the position of Digital Customer Collaboration Expert & Customer Documentation Officer - Sales:

Support external electronic customer communication in terms of customer portals & systems (portal management)
Worldwide support of internal colleagues in handling access to external customer portals/systems
Coordinate external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)
Support the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property
Routing of incoming relevant customer documents
Support & track document assessment process and resulting actions

Required skills and experience / main competencies:

Bachelor's degree with first working experience (ideally in customer support, customer service or portal management)
Preferred experience: in automotive or similar industry (e.g. machinery, rail, aerospace etc. - big, international companies)
Strong service orientation and good coordination skills
Customer-oriented way of thinking and profound communication skills
Ability to work in an international team & cultural awareness
Fluent in English; French/Spanish/Italian/German/Polish would be a plus

We offer:

Stable employment and attractive work conditions
Possibility of professional development in an international environment
Benefit package: private medical care, MyBenefit platform, discounts package on goods and services, relocation bonus
Flexible working hours and possibility of working in a hybrid model - partially remotely

While applying, please attach English version of your resumeBe part of our ZF team as Digital Customer Collaboration Expert & CuDo Officer - Sales and apply now!ContactJoanna BecherWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:

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