Duties As you'd expect you'll be supporting the centre manager with the day to day administration duties relating to staffing, clients and ad-hoc duties; but more than that you're a crucial part of the centre team. That means you'll be involved in all the centre support activities helping us to providing award-winning service. It may be necessary to assist, or cover for, other administrative staff from time to time. The post holder will adhere to the company's values and will be jointly accountable for planning, organising and directing all centre services, including: reception/front of house; catering; sales You'll be dealing with clients, and internal staff every day so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA's Business Centre of the Year , featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited. If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. We have training available every year to help you grow in your role in order for you to progress further when opportunities become available. Key Responsibilities And Accountabilities To assist in the management of the day-to-day running of the business centre To manage the Business Centre in the absence of the Centre Manager and various aspects of the role To carry out billing for all clients To log invoices and charges on our in-house system Centre Charge To process catering orders and meeting room requests made by clients where required To deal with customer requests in a prompt and timely manner whether face to face or on the telephone To liaise with relevant staff to ensure that all queries are responded to within procedural deadlines To book various chargeable services for clients such as couriers and taxis To issue and ensure receipt of swipe cards, keys, furniture etc to clients when required To create and issue welcome packs for new clients To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors To conduct viewings of the Business Centre; to the required standard To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele To provide cover for the reception as and when required To carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information Role Related Development To understand the principles of Health and Safety and Security procedures To undergo project work as required and carry out any research for centre manager as and when required To audit vacant offices and produce inventories for offices and keys To communicate maintenance requests via job sheets to Maintenance officer To support our Service Success Chain Local area and basic product knowledge Attend training to develop relevant knowledge and skills Training and development to help you progress not only in the company, but as a person too The above accountabilities are not exhaustive of your duties, and may change over time as the Business expands. Gradual changes may result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given. Personal Specification Qualification and Education GCSE's or above in Business Related Area - Essential HND or above - Desirable Experience 3 years plus customer facing work - Essential Experience of working in a SME/small team - Desirable 6 months in similar role - Desirable Skills And Abilities Proficient in word and Outlook - Essential Excellent Telephone Communication Skills - Essential Face-to-Face customer service skills - Essential Experience of working with minimum supervision - Desirable Front of house management skills - Desirable Work Requirements Full time position working business hours Monday to Friday - Essential Occasional irregular hours if required to meet business needs - Essential Flexibility to travel across to other sites if required - Essential Company Benefits (SOME OF WHICH ARE NON CONTRACTUAL EXCEPT FOR Pension scheme): Annual Leave 20 days holiday (for your first year of employment) plus bank holidays Paid day off for your Birthday Buy and sell up to 3 days' holiday* or carry up to 3 days unused annual leave to the subsequent year Benefit Schemes Healthcare (plus partners/dependants) Dental Care Life Assurance Pension Corporate Eye Care Season Ticket Loan Loyalty of Service Rewards Cycle to work scheme Quit smoking reward and recognition scheme Access to our onsite Gym New starter lunch voucher Other Quarterly socials paid for by the company* Up to 3 days paid leave per year to support a local charity of your choice* Terms and Conditions apply