Mexico Branch Customer Service Coordinator

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provides information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Processes order confirmation files by reviewing data
• Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
• Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.

• 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Possesses excellent verbal and written communication skills.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

• 12 vacation days after the first year.
• 30 days Christmas bonus.
• Major Medical coverage, Employee and dependent coverage are available at no cost.
• Food Vouchers
• Life Insurance coverage is company paid.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• Great culture and opportunities for growth and advancement.

TTI Electronics