Customer Service Advisor

1st Choice Recruitment

  • Huntingdon, Cambridgeshire
  • £20,500 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
PH3168
Customer Service Advisor
HuntingdonFull Time, PermanentMonday - Friday - 40 hours per week - Between 8am & 6pm, Shift 1 - 8am - 4.30pm, Shift two 9.30am - 6pm (mixture of both)£20,500We are currently recruiting for a Customer Service Advisor for our client based in Huntingdon pride themselves on being market leaders in their field. Working in a team you will be responsible for dealing with customer enquiries either by telephone or e-mail ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.If you are computer literate and keen to learn - then our client offers a great opportunity to deliver first class customer service to their clients. On offer is great training, support and mentoring to support you to succeed in your role and start your exciting career with them.Skills Required:
  • Strong focus on delivering the very best customer service at all times
  • Effective communicator with a great telephone manger and the ability to build rapport
  • IT skills updating the database with relevant
  • Team player
Main Duties:
  • Dealing with all incoming telephone and email queries
  • Providing efficient and accurate support to policy holders
  • Accurate message taking
  • Basic administration duties relating to the initial call recording the nature of the claim
  • Forwarding relevant internal paperwork
  • Updating customer records
Benefits:
  • 25 days holiday
  • Annual bonus scheme
  • Annual personal review
  • Seasonal flu jabs
  • Team building events
  • 7% employer pension contribution
  • Wide range of development and training
  • Employee assistance programme
  • Income Protection Scheme
  • Dress down Friday
Due to the nature of our client's business the successful candidate will need to be prepared to undergo pre-employment credit checks to ensure no outstanding CCJs.Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

1st Choice Recruitment