Customer Service Advisor
1st Choice Recruitment
- Huntingdon, Cambridgeshire
- £20,500 per year
- Permanent
- Full-time
Customer Service Advisor
HuntingdonFull Time, PermanentMonday - Friday - 40 hours per week - Between 8am & 6pm, Shift 1 - 8am - 4.30pm, Shift two 9.30am - 6pm (mixture of both)£20,500We are currently recruiting for a Customer Service Advisor for our client based in Huntingdon pride themselves on being market leaders in their field. Working in a team you will be responsible for dealing with customer enquiries either by telephone or e-mail ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts.If you are computer literate and keen to learn - then our client offers a great opportunity to deliver first class customer service to their clients. On offer is great training, support and mentoring to support you to succeed in your role and start your exciting career with them.Skills Required:
- Strong focus on delivering the very best customer service at all times
- Effective communicator with a great telephone manger and the ability to build rapport
- IT skills updating the database with relevant
- Team player
- Dealing with all incoming telephone and email queries
- Providing efficient and accurate support to policy holders
- Accurate message taking
- Basic administration duties relating to the initial call recording the nature of the claim
- Forwarding relevant internal paperwork
- Updating customer records
- 25 days holiday
- Annual bonus scheme
- Annual personal review
- Seasonal flu jabs
- Team building events
- 7% employer pension contribution
- Wide range of development and training
- Employee assistance programme
- Income Protection Scheme
- Dress down Friday