Entertainment Attraction Attendant
Mercury Towers Ltd
- Malta Island
- Permanent
- Full-time
- Warmly welcoming clients and assisting them through the various phases of the experience.
- Providing clients with information about the attraction and other related products.
- Managing queues to various parts of the experience in a professional and hospitable manner.
- Take and manage bookings to the attraction.
- Operating a POS system and precisely handling various payment methods.
- Ensuring that the scheduled experience timelines are followed to avoid customer dissatisfaction whilst also maximizing the potential occupancy per scheduled experience.
- Following Standard Operating Procedures systematically.
- Strictly implementing Health and Safety Procedures and ensuring that colleagues and customers are adhering to these.
- Maintain a variety of logs, records, and files, and prepare reports related to assigned activities.
- Ensure that your work space is equipped with all necessities for the day and all equipment required is in good working order.
- Keeping your work areas clean and tidy in accordance with company guidelines.
- Constant communication with management to ensure smooth operations.
- Assist Management with additional front of house assignments as needed.
- Exceptional customer service.
- Patience and clear communication. This is a unique establishment that most guests have not experienced, and you must be able to communicate in a detailed and respectful manner.
- Must demonstrate a positive attitude and professional demeanor and appearance.
- Must be computer literate
- Ability to learn systems to maintain orderly information.
- A high level of commitment to understand and follow Standard Operating Procedures and Health and Safety Procedures with attention to detail.
- High energy with the ability to multitask successfully.
- Availability to consistently work weekends and public holidays.
- Understanding and communicating (both verbal and written) clearly in English with the correct use of grammar.
- Fluency in a European language apart from English
- Previous experience working in the hospitality industry is considered as an asset
- Candidate must be residing in Malta
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