about the role To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management. - Validation of Change Request - Effective and Proactive coordination between different teams involved in the change implementation - Arrange and Lead the Change Advisory Board to approve or reject significant change projects - Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations) - Communication on change preparation & guideline to achieve internal customer confidence - Ensure the successful implementation of the change - Review all changes for effectiveness and efficiency (after completion) - Defines list of pre-authorized changes - Approves minor change projects directly - Ensures all relevant databases are updated accordingly - Provides expertise support to CSM's in the CM & RM service improvement plans - Own Change Management for his/her customer about you Educational Qualifications . Degree in telecommunications field / B.Tech. . Cisco certifications preferred (CCNA routing & switching) Relevant Experience - 3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN. - Area of exposer - MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice - IP Telephony & security. - Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL , routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,VoIP, ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling . - Change management knowledge (ITIL knowledge is a plus) . Understanding of VoIP Technologies and protocols (TCPIP, H323 etc). . Strong communication & Analytical skills . Quality and process oriented. -Attention to detail, understanding of process interlocks and dependencies -Proactive in his/her approach -Self-driven and able to work under minimal supervision -Excellent customer skills as well as interpersonal and communication skills Team management skills -Ability to provide exemplary customer focused support in a fast paced environment -Ability to use a team approach to solve problem when appropriate -Good time management, prioritization and organizational skills -Willing to learn and expand knowledge with strong focus on Technical and soft skills -Ability to work under pressure and deal with multiple tasks -Can Do Attitude -Fluent in both, spoken and written English. -Willing to work in 24x7 environment -Willing to support team leader/manager in delegated activities additional information ...
