Customer Service Team Leader
Elementor
- București
- Permanent
- Full-time
- Manage your team’s day-to-day operations
- Directly supervise support staff, including recruitment and evaluations
- Supervise the performance of contracted employees
- Mentor your team members through coaching and training
- Oversee the onboarding process for new team members
- Track and record personal and team metrics
- Create and disseminate support team materials and processes
- Collaborate with other team members and company departments to continuously improve customer experience
- At least 2 years of experience in a support role
- Experience managing a global team
- Experience with workforce management and support team scheduling tools
- Strong analytical thinking skills
- Effective oral and written communication skills in English
- Available during EMEA working hours
- Able to multitask in a dynamic, fast-paced environment
- Driven to explore new methodologies and identify new growth opportunities
- Self-motivated and accountable when working independently
- A team player who cultivates a transparent workplace culture
- Exceptional courtesy, patience, and an overall “people person”
- Experience with Elementor tools – an advantage
- Familiarity with WordPress and other CMS platforms – an advantage
- Experience with HTML, CSS, JavaScript, PHP, and other languages – an advantage