Customer Success Representative
Burq, Inc.
- Lahore, Punjab
- Permanent
- Full-time
- Manage the onboarding process for each new customer, from technical evaluation onward.
- Assist the sales team in driving and managing renewals.
- Provide critical insights to the product team as a means to improve our developing platform.
- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
- Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
- Build relationships with executive decision-makers.
- Keep clients engaged and regularly using products
- Build customer loyalty and reduce churn
- Foster a customer-centric team environment
- Resolve customer issues
- Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
- Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.
- Proven work experience as a Customer Success Representative or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- A communications or marketing degree is preferred
- Competitive salary
- Medical
- Educational courses