Night ManagerJoin our team at the Roe Park Resort, where you can be part of creating unforgettable experiences in one of Northern Ireland's top golf and spa resorts, nestled in the breathtaking Roe Valley Country Park.Be a part of our commitment to providing guests with the perfect blend of luxury, tranquillity, and exceptional service.We have an exciting opportunity for a Night Manager to join our team!DEPARTMENT: General HotelREPORTS TO: Food & BeveragePRIMARY OBJECTIVE OF POSITIONTo ensure that all guests receive a warm, memorable and personalised welcome to the Resort, ensuring that guests requests are actioned. Complete administrative tasks accurately and within given deadlines. Be responsible for the security of the Resort and its guests over night and to set meeting and banqueting rooms to agreed standard and to guests' specification.About the roleTASKS, DUTIES AND RESPONSIBILITIESPROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHTAvailable to register, process and greet guests promptlyChecks the daily arrival listWelcomes guests to the hotelResponds to guests requests for information about the hotel and its surroundingsArranges for special services requested by guestsStays current with developments in the hotel by reviewing the communication log book each shift, updates log book for next shiftAble to fully train all other Night GSR's regards the following:Night Audit proceduresRelevant reception duties including all opera proceduresThe F&B point of Sales systemFire panel and proceduresSet up of all Banqueting RoomsPrepares night audit reports as requestedTakes ownership for all guests requests, and manages the other GSR's accordinglyDelegates tasks, and checks, all other Night GSR's work, checking against the required standard.Allocates rooms and issues appropriate keysFollows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of paymentHandles incoming guest room reservationsHandles reservations for guests with rental cars, restaurants etcIs aware, at all times, of current room status and room availabilityIs fully aware of the Resort's service conceptsIs fully aware of, and knows how to handle all current and future hotel promotionsUtilises yield management to maximise room revenue, and to fill the hotel to maximum occupancyIncreases hotel revenue by promoting food and beverage alternatives within the hotelMinimises loss of revenue by adhering to all established credit proceduresEnsures all guests establish credit upon check-inReceives proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies Financial Controller/Accounts DepartmentCompletes shift closing accurately by getting appropriate approval signatures and authorisation codesAdheres to hotel policies regarding the use of cash banksCommunicates effectively with customers, colleagues and supervisorsDemonstrates teamwork by co-operating and assisting colleagues as neededKeeps effective key controlEnsures that guest mail and messages are delivered promptlyDemonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel's guestsNotifies Line Manager of any negative comments or complaintsMaintains a clean and tidy lobby and performs light cleaning duties if requiredCONFERENCE & BANQUETINGEnsures that all room changes and turnovers are to Resort's standardsEnsures all 'closing procedures' for each department within F&B are done and checked on a daily basisAssists dealing with any issues that arise from an overall hotel perspectiveCan deal with show rounds and conduct function negotiations when requiredKNOWLEDGE OF FRONT OFFICE TECHNOLOGYIs fully conversant with the hotel reservation systemIs able to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipmentSECURITY, HEALTH & SAFETYEnsures that own cash is secure at all timesEnsures all discrepancies in cash are declared to the Line Manager and Financial ControllerEnsures that guest details are not disclosedMaintains high confidentiality in regards to guest privacyTakes action on any suspicious behaviour of guests and staff and reports to the Line Manager for proper follow-upInforms Line Manager and Executive Housekeeping regarding lost and found objectsEnsures that all potential and real hazards are taken care of immediately and are reports appropriatelyFully understands the hotel's fire, emergency and bomb proceduresFollows emergency procedures to provide for the security and safety of guests and staffWorks in a safe manner that does not harm or injure self or othersSupports a safe hotel by applying hotel regulations and adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and informs the Line Manager and Departmental Line Manager accordinglyMaintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conductMISCELLANOUSCommunicates effectively with guests, colleagues and supervisorsAble to converse clearly with all other GSR's to ensure tasks are carried out effectivelyHandles difficult situations effectivelyAttends meetings and training required by the Line ManagerAccepts flexible work schedule necessary for uninterrupted service to the hotel guestsMaintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Duty ManagerContinuously seeks to endeavour professionalism in own jobKnows:Hotel fire, bomb and emergency proceduresHotel health and safety policies and proceduresHotel facilities and nearby sights of interest and importance (ie hospitals, stations, tourist sights)Hotel and corporate marketing and promotional programsCorporate clients and clients generating high business volumeMay be required to carry out additional duties not listed to suit the business demandsAbout the companyWelcome to the Roe Park Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.Required CriteriaDesired CriteriaSkills you'll need