Customer Support Aircraft Support Manager
Gulfstream Aerospace
- Savannah, GA
- Permanent
- Full-time
- Develop new methods and procedures and implement corrective action plans to ensure delivery of aircraft on schedule; reduce man-hours and material costs; identify and eliminate waste .
- Maintain effective relationships and integrative activities with other departments on all pertinent Service Center matters; ensure two-way information exchange, between internal and external customers, with respect to problems, schedule deviations, and quality variances .
- Ensure root causes of problems are defined and permanent corrective action is implemented .
- Ensure that department personnel are informed and trained on product line systems and procedures, roles, and responsibilities .
- Prepare reports, forecasts, charts and historical data as required. for all aspects of all product lines .
- Develop and monitor area training requirements .
- Review, adjust, and approve all product line proposals, and WCR’s .
- Plan and control department budget performance Demonstrate creativity, foresight, and mature business ethics in solving financial problems Make decisions that have an impact on business needs and budget targets .
- Coordinate with material department to ensure timely delivery of parts and materials .
- Provide information to internal and external customers, as needed, to include quoting, renderings, manpower allocation, and billing disputes .
- Perform administrative and personnel functions as required. .
- Thorough knowledge of QC policies, procedures and all related technical data.
- Must be able to read, write, speak, and understand the English language.
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