German and English Speaking Airline Customer Advisor £26,000 per annum
South West Recruitment
- Canary Wharf, East London
- £26,000 per year
- Permanent
- Full-time
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a "can-do" attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Help customers and solve their problems in an accurate and efficient manner
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
- Troubleshooting with customers
- A fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
Job Reference: 33983
Salary: £26k per year
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