Office Manager

Universal Business Team

  • Doncaster
  • £40,000-45,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Job Description:We are currently seeking a dedicated and experienced Office Manager to join a dynamic team. As Office Manager, you will be responsible for managing a team of customer service representatives and ensuring exceptional customer service delivery. This is a fantastic opportunity to work for a reputable company that values employee growth and development. Customer Service is at the heart of this business and so you must have excellent customer service skills.Responsibilities:
  • People management
  • HR administration
  • Customer service issue escalation
  • Customer Delight Program ambassador
  • Managing technical enquiries
  • Progressing paused and back orders
  • Liaising with other departments - Operations and Sales/Account management
  • Courier & Transport management
  • Product Quality Issues, tracking & reporting
  • Tracking & improving enquiry response times
  • Product training program
  • Quote follow up
  • CS Procedure compliance & maintenance
  • New starter onboarding
  • Ability to do the day job to cover sickness, holidays etc.
Requirements:
  • Proven experience as a Customer Service Team Leader or similar role
  • Excellent communication and interpersonal skills
  • Ability to motivate and inspire a team to deliver exceptional customer service
  • Strong problem-solving and decision-making abilities
  • Proficient in customer service software and tools
  • Ability to handle difficult and demanding customers with professionalism
Benefits:Salary- £40,000- £45,000Bonus SchemeFree food cupboards and fridgesTeam Meal on a Friday lunchHours- 8am- 4.30pm Monday- Friday

Universal Business Team