Remote Call Center Agent (Based in Patras)

Aegean Airlines

Πάτρα, Αχαΐας
Μόνιμη
Πλήρης Απασχόληση

Πριν 13 ημέρες

Remote Call Center Agent (Based in Patras)Division: Ground OperationsDepartment: Call CenterLocation: PatrasWork arrangement: Full Remote - initial training and special occasions require physical presenceType of Employment: Full-time (8 hours) | Call Center operates in shifts, 24*7Deadline: 26/03/2024About usAEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 13 SKYTRAX World Airline awards for 'Best Regional Airline in Europe'. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.If you wish to explore the exciting world of aviation, join our team!About the roleThere is currently a job opening “Remote Call Center Agent” in the Call Center Department. We are looking for candidates currently living in Patras that are able to work from their homes and will be flexible to work in 24hrs shifts, based on company's needs. As Remote Call Center Agent, you will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.What you will do:

Respond to inbound calls to support customers by providing information on flights, fares and services
Issue and reissue tickets
Manage ticket upgrades (Business Class, Miles & Bonus)
Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements:

Bachelor's degree is preferred
Fluency in oral and written Greek and English
Good knowledge of MS Office
A quiet place to work at home with a strong internet connection

Excellent knowledge of at least one of the following languages will be considered an asset:

German
French
Spanish
Italian
Russian
Romanian

And you have competence in:

Communicating effectively and in a structured manner
Resolving issues with a customer-focused orientation
Organizing and paying attention to detail
Working collaboratively
Committing to guidelines and procedures

If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

A working environment where you feel valued and appreciated
Excellent career and development opportunities within the organization
Flight tickets
Private health insurance scheme

If this looks like an interesting opportunity for you,send us your application now!Your application shall contain CV in English language and is to be submitted until May 26, 2024.All applications will be treated as strictly confidential. Please note that only shortlisted candidates will be contacted.Keep on following us to find a job opening that matches your profile.

Aegean Airlines

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