Enterprise Scheduling Coordinator
Manpower
- Cork
- Contract
- Full-time
- Represent our client delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site.
- Effective planning and scheduling of engineers for onsite maintenance activities.
- Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
- Work in partnership with customer(s) internal & third-party vendors
- Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines.
- Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.
- Daily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the service.
- Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs. Track out of scope costs and report regularly to account manager.
- Attending internal scheduled meetings and managing emails, while working to agreed service levels.
- Customer asset management, ensuring inventories are accurate.
- Monitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customer, with minimum disruption to onsite activities.
- Work with scheduling applications such as SAP CRM System and SmartSheet.
- To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction.
- Schedule inductions and manage vendor documentation in accordance with customer requirements.
- To management repair requests, minimizing instrument downtime.
- Proactive monitoring of schedule adherence to planned preventative maintenance.
- Science qualification advantageous.
- Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
- Ability to manage sudden changes in priorities.
- Proven ability to problem-solve and multi-task.
- Strong planning, organizational and time management skills.
- Ability to handle customer and vendor requests via telephone, email, web.
- Proficiency in Microsoft Office
- Ability to work independently will limited managerial input.
- Knowledge of planning and administrative tools is preferable - SAP/Smartsheet.
- Excellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customer, and relevant stakeholders.
- Proven fluency in English (verbal & written).
- Willingness and enthusiasm to participate in on-going training and development.