Director, Implementation Visa Commercial Solutions
Visa
- Atlanta, GA
- $138,600-201,000 per year
- Permanent
- Full-time
- Manage a team of highly qualified implementation and project management specialists
- Advise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skills
- Collaborate with business partners across the CS, Product and Technology organizations to ensure alignment and team readiness for new features, and adjustments
- Gain a deep understanding of VCS products, particularly the reporting product suite. Also deeply understand the end to end implementation process and technical infrastructure for the products
- Continuously monitor progress of the team against company, organization and employee goals
- Provide status and project milestone updates via weekly or other progress reporting, and by managing status meetings.
- Monitor customer feedback, and provide status updates to senior management, and cross functional partners
- Proactively coordinate with leadership and account relationship teams to manage escalations and resolve issues
- Manage team project metrics and analytics, with periodic reporting to senior management
- Proactively identify opportunities to increase service quality and/or efficiency
- Provide leadership and guidance to Client Services staff supporting the VCS products in the Atlanta office
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Experience in implementation or consulting role in financial services, card payments, B2B/Commercial Card solutions or information services, with at least 8+ years in project management
- Experience with corporate expense reporting, expense management, corporate travel and virtual payments
- Proven leadership and experience managing a team of implementation managers, and working in a cross functional organization
- Ability to communicate effectively with both business and technical resources
- Ability to comprehend and articulate complex technical concepts or processes into layman’s terms
- Strong ability to prioritize and multi-task under deadlines, organize, and implement complex projects with minimal oversight, and manage customer expectations
- Demonstrated success in client relationship management
- Excellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skills
- Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Demonstrated experience learning and working with complex, integrated platforms
- Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
- Demonstrated ability and experience working in a complex organization to understand business and customer needs, and coordinate with cross functional teams to manage escalations and drive solutions to complex business problems
- Experience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
- PMP certification
- Knowledge in application programing interfaces (APIs) gateways.