CAFM Application Administrator

The Royal Melbourne Hospital

Royal Melbourne Hospital, VIC Parkville, VIC
Permanent
Full-time

13 days ago

Be an integral part of the digital transformation journey at The Royal Melbourne Hospital
Join us in this innovative role providing administrative support to the digital facilities information system (CAFM-TRIRIGA)
Admin Officers Award (HS2) – Full time (80 Hrs f/n + Monthly ADO)
Be part of our small yet energetic team within the CAFM Program of Facilities Management

The Royal Melbourne HospitalAs one of the largest health services in Victoria, and a team of more than 12,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.Your new teamBased at Parkville (re-locating to North Melbourne late 2024), we are currently offering an exciting opportunity for a highly-motivated Administrator (HS2) to join our small, friendly team on a full time basis. Offering flexible working arrangements, a monthly accrued day off (ADO) and we are an organisation with strong values, committed to advancing healthcare.The CAFM facilities information management system is a cloud-based software named TRIRIGA by IBM Australia. The system is a recently deployed digital integrated workplace management software from which many of our clinical and non-clinical services operate. The CAFM Program auspices the system software across the organisation including our satellites and supports this Application from desktop, portfolio, CAD, functionality configuration, mobility, training and user support.Reporting under the direction of the Platform Manager, the position will work closely with the Application Owner, Portfolio Support Administrator and Program Director making up the CAFM team.The RoleThe role requires an experienced and capable Administrator with strong, computer, organisational and problem solving skills including an attention to detail. You will demonstrate an aptitude to learn, good initiative, effective listening and customer focused skills. With an ability to communicate well across all levels of management, you will have a considerable degree of autonomy and developing capability. This role is full of a variety and different types of tasks and therefore requires excellent organisational and planning skills. Please review our Position Description on the key accountabilities of this role.-2-The role is mixed with a variety of tasks including:

Being an active listener with good oral communication skills;
Provide good customer service and triaging in responding to our key customer stakeholders including phone, desktop and email help (Primary or Level 1 triage support);
Assist with managing the portfolio data underpinning the CAFM-TRIRIGA application including processing employee profiles (new and terminated), amendments to space & asset records, ensuring data integrity and change updates;
Assist with the on-boarding process of new starters, employee profile changes and staff terminations within the database;
Reporting of CAFM activity data for Managers including spreadsheet extracts and dashboard reports;
Assist with the user acceptance testing of workflows for stakeholder groups;
Provide CAFM-TRIRIGA user training guidance and learning materials for the various stakeholder user groups, this includes video material & user guides for our educational learning hub;
Support the Service Managers in setting up various system requirements such as service agreements, request classes, schedules, workgroups etc in the database;
Assist with general administrative support related to functionality deployments and small projects within the database to user groups, such as mobile device testing, application upgrades, new functionality releases;
Support the CAFM Application Owner in planned outage testing (occasionally this requires ad hoc out of hours overtime – approx. 4 times per year)
Support the development of communications including; Outage Alerts, Intranet content, RMH Workplace updates, Profiling Activity and Email/Memo communications;
Ability to work autonomously and collaboratively as part of a team;

The successful applicant MUST be able to address the following Selection Criteria in your Application:

Strong administrative experience including planning and organisational skills;
Proven digital literacy & competency of the Microsoft Office suite of applications including advanced spreadsheeting (Excel) skills, please include any other relevant digital applications or databases of experience;
Proficiency in report writing, formatting skills and communications for all various types of messaging including development of training materials, intranet content and workplace comms;
Ability to demonstrate good initiative with a strong aptitude towards problem resolution;
Highly developed listening, communication and interpersonal skills;
Ability to demonstrate a capacity and eagerness to learn the database application used by the enterprise and become a super user in helping manage its metadata, employee profiles, asset records and CAD space & locational data;
Ability to establish and build constructive working relationships at all levels & stakeholder groups;
Ability to accept direction and work autonomously as part of a team;

NOTE: Your application must address the selection criteria above to be eligible for consideration.The position is a permanent full time equivalent with a monthly ADO. We are a values-based organisation offering comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program, Salary Packaging options, discounted onsite car parking and close to public transport.Our Commitment to youHere at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be atInterested?For a confidential discussion please connect via the details below.All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.
Selection Criteria Essential: • Strong administrative experience including planning and organisational skills;
Essential: • Proven digital literacy & competency of the Microsoft Office suite of applications including advanced spreadsheeting (Excel) skills, please include any other relevant digital applications or databases of experience;
Essential: • Proficiency in report writing, formatting skills and communications for all various types of messaging including development of training materials, intranet content and workplace comms;
Essential: • Ability to demonstrate good initiative with a strong aptitude towards problem resolution;
Essential: • Highly developed listening, communication and interpersonal skills;
Essential: • Ability to demonstrate a capacity and eagerness to learn the database application used by the enterprise and become a super user in helping manage its metadata, employee profiles, asset records and CAD space & locational data;
Essential: • Ability to establish and build constructive working relationships at all levels & stakeholder groups;
Essential: • Ability to accept direction and work autonomously as part of a team;
Desirable: • Experience using modern applications to improve workflow efficiencies or enhance the user experience such as imaging, video, visio, teams applications
Desirable: • Experience working with facilities management based software;
Desirable: • Experience in a customer service, troubleshooting (L1) desktop or phone help role;
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The Royal Melbourne Hospital

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