Customer Care Advisor - Dutch Speaking
LiveScore Group
- London
- Permanent
- Full-time
- Hybrid working
- £28,000 + plus night shift allowance when applicable
- Up to 20% annual company bonus
- Respond professionally to a range of Live Chat, Email & Phone queries around safer gambling and customer support .
- Identify potential risks and markers of harm to members that have triggered internal controls; reviewing account indicators and making risk-based decisions to act when you see evidence of harm and behaviour change. Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. Communicate in a prompt, thoughtful and clear manner.
- The ability to multi-task between customer contacts.
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
- Address any issues of conflict or complaint whilst displaying commercial awareness.
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
- Stay up to date with company products, services, and policies to accurately answer customer questions.
- Collaborate with other departments to ensure customer satisfaction and retention.
- Classify customer contact, supporting the business in identifying process & product improvements.
- Ability to speak and communicate fluently in English & Dutch.
- Excellent listening and interpersonal skills.
- Robust investigative, risk analysis, assessment, and decision-making skills
- Strong problem solving and critical thinking skills.
- Be IT literate with excellent written communication skills.
- Flexibility, drive, and an enthusiasm to succeed.
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Ride to Work & Annual Travel Card loan scheme
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Thursday drinks in the office and regular socials