Academy Deputy Manager
HCPA
- Welwyn Garden City, Hertfordshire
- Permanent
- Full-time
- Support the development of Provider Engagement specialists through one to ones, coaching and sharing knowledge
- Collate, maintain and analyse provider engagement figures making recommendations to Academy Manager
- Build relationship and maintain communication with key stakeholders and Contract Managers, prepare for and attend contract meetings with Local Authorities
- Work collaboratively and creatively across HCPA, specifically with internal teams to include marketing, IT, Business Developments, Education & Quality and SLT
- IT developments - work collaboratively with external IT companies to ensure the right platform is effective and relevant for The Academy and work with them to develop platform to support growth and sustainability for The Academy.
- Lead and manage the Academy Team in the absence of Academy Manager reporting directly into Senior Leadership team
- Directly engaging with individual care providers and helping them to understand the benefits of using this free service, researching options to obtain contact details for care providers and make proactive contact
- Maintaining contact with providers in contract with Local Authorities and follow up with resources and information and nurturing providers through the sign up process
- Develop Social Care Providers outside of Local Authority areas to sign up to Academy
- Engaging with care providers already signed up to the Academy to ensure they are maximising use, working in partnership with them on an Engagement Plan and identify any additional support needed
- Work in line with individual and team KPI's, collate, maintain and analyse figures
- Ensure the Academy CRM is kept up to date, communications are logged
- Work in-line with legislation and Social Care Regulations including GDPR
- Support Project Management across all Academy projects including
- i. Academy App
- ii. Launch of new Local Authorities
- Any other relevant projects
- Lead on obtaining case studies and feedback from care providers and care professionals - to feedback to stakeholders, use for marketing, and for consideration for improvements
- Understand the Academy model fully to be able to answer any queries that may arise from customers including providers and Care Professionals.
- Work closely with the Academy Manager and team to grow the Academy rewards offer
- Any general tasks as requested which contribute to the smooth running of HCPA and the Care Professional Academy
- 37.5 hours a week full time Monday to Friday 9-5
- Mondays office based with Academy Team and hybrid working rest of the week
- Care Professional Academy Rewards and Discounts
- Generous Workplace Pension Scheme
- Employee Assistance Programme
- Your Birthday off each year plus 28 days Annual Leave (plus Bank Holidays)
- Team building days and team events
- Ongoing training and development
- Free parking
- Friendly and supportive team
- 2 years' experience leading a sales or customer service team – Essential
- Experience in Health and Social Care – Desirable
- Excellent knowledge of Microsoft Office packages Excel, Power Point, Word, Project programmes
- Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
- Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
- Excellent customer care skills and able to prioritise workload
- Must be able to successfully multitask displaying excellent time management, meet deadlines and KPI's
- Ability to work under pressure without compromising the quality of work
- Be able to communicate with people of all levels across organisation as well as care providers, people working in care, collaborative working across teams and external partners.
- Excellent standards of written documentation with good attention to detail and accuracy
- Own transport with insurance for business use is essential for this role as travel around Hertfordshire may be required
- Flexible working arrangement will be required based on the needs of the Academy.