Phone and Email Support
Key Discovery Consulting
- Pasig City, Metro Manila
- ₱16,000-20,000 per month
- Permanent
- Full-time
- Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat
- Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes
- Ensure that customer transactions are processed efficiently and in a timely manner
- Proactively provide information about the company's products and services and upsell related products or services
- Other duties assigned by the immediate supervisor
- With at least 1-2 years of experience handling nonvoice accounts or blended accounts (email, chat, phone)
- Has an excellent phone disposition, and excellent communication skills, both verbal and written
- Enjoys customer interaction and takes the extra mile to engage customers
- Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
3. Work Schedule: 5-day work week, shifting schedule (day, mid, night)