We are a passionate, hardworking team deeply committed to solving hunger in Northern Illinois. We are innovators and experts who strive for better and unabashedly embrace opportunities with excitement and optimism. We seek diverse perspectives and believe in the power of collaboration. We celebrate our wins, learn from our misses, laugh often and invest in each team member's potential so that together, we thrive.Job Title Description: Service Insights SpecialistClassification: ExemptReports To: Agency Training and Development ManagerNorthern Illinois Food Bank’s mission is to provide nutritious food and resources for our neighbors, with dignity, equity and convenience, through partnerships and innovation. Working collaboratively with a community of donors, volunteers and community organizations, the Food Bank provides food across 13 northern Illinois counties each week.Position SummaryNorthern Illinois Food Bank is dedicated to building community awareness of hunger and supporting a network that provides nutritious food and resources for our neighbors with dignity and convenience through partnerships and innovation. Staff is committed to embodying neighbor centric values in partnerships with our network in all activities. The position provides partnership and guidance for our member agencies and regulatory compliance of the Food Bank programs This position provides technical and onsite support to agencies utilizing the Link2Feed neighbor intake software and/or other Service Insight software/data collection programs. This person will assist with training, onboarding and administrative tasks associated with Service Insights.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Assist the Agency Relations Data Specialist in the overall onboarding and ongoing support of member agencies utilizing Link2Feed client intake software
Support Training Specialist in conducting and attending monthly Link2Feed trainings; both virtual and in-person
Support agency members by conducting site visits to prepare agencies for Link2Feed implementation and attend initial “go live” visit
Assist with Link2Feed onboarding administrative tasks including collection and storage of L2F Agency Agreements and L2F User Agreements
Create and update agency user accounts within Link2Feed
Conduct annual L2F User Agreement Audit
Provide technical support to Link2Feed users in a friendly, timely manner.
Manage and resolve data inconsistencies within Link2Feed including duplicates, typos, errors in visit records, etc.
Provide monthly and quarterly reports using Service Insights data for internal and external stakeholders
Provide additional reports as needed
Assist in collection and organization of service insights data collected in systems outside of Link2Feed
Assist with general agency and neighbor data analysis
Track Link2Feed equipment and internet support provided to member agencies
Provide support to neighbors needing assistance with Link2Feed CNCT registration/account management
Provide regular feedback to the appropriate agency team members on successes and learnings from member agencies
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Required Education, Skills, and Experience
Four year degree in related area or equivalent experience
Experience troubleshooting software applications and functional issues at the client level
Demonstrated experience in training, adult education, business/communications or technology
Experience working with volumes of data in spreadsheets or in a database
Ability to review, understand and interpret data
Excellent interpersonal and networking skills
Excellent written and oral communication skills
Experience with digital records retention and data management
Ability to work with multicultural, multigenerational, remote teams
Strong customer focus
Proficient in Excel, Outlook, Word and Google Suite
Reliable transportation and ability to travel throughout Northern Illinois Food Bank’s 13 county service area
Supervisory ResponsibilityThis positions does not have supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment. Opportunity to work remotely is possible. This role routinely uses standard office equipment such as computers, printers, copiers, mobile equipment, such as Wi-Fi or hotspots and virtual meeting tools such as Zoom or Skype. Driving to remote locations will be required with own vehicle.Physical DemandsWhile performing the duties of this job, the employee is required to frequently communicate with member agencies, community members, internal and external customers, and team members over the phone, through email, and in person. They should be able to move inside and outside on uneven surfaces, climb and descend stairs, identify and count inventory. This would require the ability to move files and supplies; open filing cabinets and bend or stand on a stool or ladder as necessary.Position Type and Expected Hours of WorkThis is a full-time position of 40 hours per week. Food Bank hours are Monday through Friday, 8:00 a.m. to 5 p.m., due to diverse agency hours of operation this position will require some evening and weekend hours. Since hours may vary, there is flexibility in how you manage your 40-hour work week.Position LocationThis position is based out of our West Suburban Center (Geneva) location.TravelThis position requires up to 75% local travel.Our Commitment to Diversity, Equity and Inclusion (DEI)Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community, and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.COVID Vaccination Policy At Northern Illinois Food Bank, we take the health and safety of our employees, neighbors and their loved ones very seriously. We have concluded that the best way to ensure the safety of these individuals is to require that all of our employees be fully vaccinated for COVID-19. Please know that in order to become employed by NIFB (if otherwise eligible), you must provide satisfactory proof of vaccination. You will not be required to provide this proof unless and until you receive a formal job offer from NIFB. Please also know that NIFB will provide reasonable accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a disability or a sincerely held religious belief, practice, observance, or pregnancy.Equal Opportunity Employment Equal employment has been, and will continue to be, a fundamental principle at Northern Illinois Food Bank where employment is based upon personal capabilities and qualifications without regard to race, creed, color, marital status, sex, religion, national origin, class origin, nationality, age, physical or mental disability, military status, sexual orientation or any other legally protected class.