Nederlandstalige Social Media Medewerker

Conduent Turkey Musteri Hizmetleri Ltd.Sti.

İstanbul Anadolu Yakası
Sürekli
Tam zamanlı

21 gün önce

Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match!Be a part of a world-famous automotive brand specialized in electric vehicles and EV mobility. You will handle customer enquiries by phone, social media, email and chat in English.What we offer you:

fulltime contract (40h w).
The training will be approximately 6 weeks, from Monday till Friday from 9.00 AM till 5.15 PM.
On top of that we offer: Sodexo, internet fee, private health insurance, referral program that will allow you to earn extra bonus.
From your first day you'll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.
You have the option to work 100% Home Office, on our fantastic location in Istanbul or a combination of both.
Employees are invited to our Istanbul office 1-2 days in 3 months for customer visits. Travelling expenses for these visits are covered by our company.

Work hours:

You'll work flexible shifts between Mon-Fri 09:00-18:00 (Dutch time zone).

What is important in your job:

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized and communicated in a warm empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.

We are looking for candidates with:

Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship.
Understanding of the importance of accuracy and quality in customer interactions.
English (C1) language is a requirement and the recruitment process will include language proficiency assessment.
For the training you will need to be available up to 6 weeks; from Monday to Friday between 9.00 AM and 5.15 PM (EU time zone).
After training period working hours are flexible: based on shifts between 09.00 and 18.00 (EU time zone), from Monday to Friday.
Target orientation and at least 1 year work experience in sales is a plus.

And did you know this about Conduent?

This year we were certified as a Most Loved Workplace®.The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.
Our employees choose to build their careers at Conduent:
More than 25% of our associates have been with us for 5 years or more.
Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
Surveys show that 75% of our associates agree with this; “I belong at Conduent”.

We'll welcome you into our team!Apply now!İlanı Şikayet EtPreferred CandidateYears of Experience No experience preferenceYears of Experience: No experience preferenceLevel of Education High School(Graduate), Associate Degree(Student), Associate Degree(Graduate), Bachelor's(Student), Bachelor's(Graduate), Master's(Student), Master's(Graduate), Doctorate(Student), Doctorate(Graduate)Level of Education: High School(Graduate), Associate Degree(Student), Associate Degree(Graduate), Bachelor's(Student), Bachelor's(Graduate), Master's(Student), Master's(Graduate), Doctorate(Student), Doctorate(Graduate)LanguagesEnglish(Reading : Native Language, Writing : Native Language, Speaking : Native Language)Languages: English(Reading : Native Language, Writing : Native Language, Speaking : Native Language)Çağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.Call center products and servicesHakkımızdaConduent olarak biz, iş süreçleri hizmetlerinde dış kaynak kullanımı öncüsüyüz. İş Süreçleri Hizmetleri sektöründe öncü olarak hizmet veren ve dış kayYan HaklarÖzel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Tam Gün Sağlık Hizmetleri, Bayram Yardımı, Bireysel Emeklilik.Çağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.Kaydet Başvur

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