Senior Technical Support Engineer - CPQ Cloud
Oracle
- Zapopan, Jal.
- Permanente
- Tiempo completo
Proven experience in implementation, support, consulting and/or development
experience in CRM products or cloud products.
Skills in using industry standard tools and techniques.
Very good command of English language, spoken and written.
Exceptional diagnostic and troubleshooting abilities.Three of the following abilities (any level) are required, consider applying if you can talk to us about any three of: log reading & analysis, SQL, SQL tuning, scripting/programming, Unix/Linux, web services.
Experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
The following are nice to have: knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware.Behavioral requirements:
- Detail Oriented
- Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel.
- Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.
- Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.
- Fast and flexible problem-solving aptitude to be able to adjust resolution plans as new data for given problems is obtained.
- Ability to persevere in the face of obstacles and ensure customers' success. Able to work well with limited daily supervision.
- Process orientation preferred.
- Self-starter.Technical & Analytical requirements:
- Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting.
- Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
- Creative use of industry standard tools to aid in the diagnostic process.
- Detailed functional knowledge of one or more products/modules in the Product FamilyWorking experience in one of the following areas is seen as an advantage: XML, Java, J2EE and Oracle ADF, SOA and Web Services Education: B.S (Computer Science) or equivalent preferred.
Other qualifications with adequate experience might be considered.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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