Technical Consultant
Formpipe Software
- Nottingham Cambridge
- Permanent
- Full-time
- Provide training and assistance to Formpipe Partners through onboarding, workshops and ongoing engagement.
- Provide technical delivery and consultancy services with our partners on their customer projects
- Sometimes act as a lead consultant for the delivery of our software, with a partner or occasionally directly with customers.
- Act as the SME and technical resource for installation, configuration and interfacing
- If required, assist with the Technical Support team with live customers on delivered projects.
- Scope and discuss technical requirements with customers and other concerned parties
- Deliver training to customers and partners using a standardised curriculum
- Form development / building report templates for customers, acting as a champion of best practice
- Provide and understand system architecture designs
- Present technical architecture and solutions to a variety of stakeholders within the project
- Create/Edit documentation or training materials (such as short 'how to' recordings) to maintain high standards of Best Practice.
- Attend regular meetings with the customer and implementation partners to ensure project delivery is on track
- Display flexibility and problem-solving skills
- Nurture the partner (in particular, new partners) through key milestones such as SIT, UAT and go-live
- Occasional travel to customer/partner sites (Travel expectation is 10% or less)
- 2-years' experience working with a Dynamics solution/provider (D365FO/CE). Please provide details on your experience in your application.
- Excellent Customer service skills through all channels (telephone, email, face-to-face). Comfortable and confident in customer service with internal customers, external customers and partners
- Technically competent, with the ability and willingness to learn a new software solution.
- Proactive mindset, able to identify opportunities and work independently to encourage and influence stakeholders.
- Practical experience in defining user requirements and scope. Able to create internal and customer-facing solution documentation.
- Experience working collaboratively with other team members to achieve deadlines.
- Demonstrate an ability to problem-solve and collaborate with colleagues, customers and partners in order to resolve complex issues
- Ability in sharing of knowledge with internal teams
- Experience working with other ERP solutions or Core Banking platforms
- Experience in delivering training
- Creation and review of Functional Design Documents, or equivalent
- Experience working on projects involving multiple vendors/partners
- Experience in testing and defect resolution
- Experience in creating standard documentation templates and user guides
- Knowledge of document composition tools - e.g. Lasernet, Bottomline Transform, etc.
- Formpipe is an English-speaking business, but a candidate with French language skills (reading/writing/speaking - at a business/technical level) would be considered favourably