Customer Service Engineer - MR - Hanoi

Siemens

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14 ngày trước

Job Description:Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?Then come and join our Vietnam team as a Customer Service Engineer (CSE) for Magnetic Resonance Imaging (MR) to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business and complete technical-oriented service tasks of various scopes, support in planning and managing in troubleshoot, installation, maintain the instruments and address customer support issues promptly and professionally.Your tasks and responsibilities:

You will be responsible to perform installations, start-ups, maintenance, repairs and updates of all products within your area of expertise and assisting with other products under supervision.
You will be responsible for communicating and accepting all operative advice from the Customer Care Center.
You will be supporting the Service process and ensure optimal performance in all process activities related to your area of responsibility.
You will be responsible to escalate incidents according to the defined parameters and inform the Customer care Center on all escalation issues.
You will be responsible to inform Uptime Service Center on all escalation issues.
You will be responsible to report any customer complaints with proper documentation to the Customer Care Center.
You will be responsible to ensure the proper use of tool & test equipment and report the usage on any related service report.
You will comply to the national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
You will be responsible to maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
You will ensure all responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

To find out more about us, have a look atYour qualifications and experience:

You have a degree in electrical engineering/ Bio-medical engineering with 3 to 6 years of professional experience.
You are proficient in English language with strong skills in reading and writing.
You have basic IT (Information Technology) knowledge.
MR or Imaging Diagnostics experience is preferrable.

Your attributes and skills:

You have effective communication skills and cross culture awareness.
You are being assertive with good networking and teamwork skills.
You are good at strategic thinking.

Our global team:We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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