German Customer Excellence and Medical Solution Associate

• Provide a timely, professional and quality response to medical / pharmaceutical inquiries from customer (e.g. healthcare professionals, patients)
• Align to the standards and with a focus on customer experience
• Document all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems, following the appropriate business procedures to ensure regulatory compliance
• Identify queries containing either adverse events or product quality complaints, handle and document these in accordance with the appropriate operating procedures.Process Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors
• Ensure optimal customer satisfaction.

• Native German language skills and full fluency in English
• Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies.
• Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
• Excellent written skills to succinctly, accurately and objectively respond to customers queries
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

Life Science Recruitment