Senior AV Associate, IT Operations
Interpublic Group
- New York City, NY
- $70,000-80,000 per year
- Permanent
- Full-time
- Performs on-site commissioning including, but not limited to, configuration of digital audio signal processors, video conferencing systems, VoIP endpoints, and other audiovisual equipment as required
- Coordinates with AV Technical Manager on projects.
- Keep track and handle Helix tickets for resolutions
- End-to-end troubleshooting and resolution of all issues related to our site's integrated AV systems (diagnostics, resetting codecs, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.
- Coordinates with AV Vendor on solutions.
- Maintain XIO Cloud system to keep all our Microsoft Teams Room devices up to date.
- Monitor and maintain Condeco room scheduler equipment. Monitor Alerts and troubleshoot the Condeco system to ensure equipment is always online and working.
- Enter CISO exceptions for all AV accounts and manage annual renewals.
- Run MS Live Events, work with Brands to manage the Live Events forms, and set up demos, Testing and Producing the Live Events when needed.
- Train Staff when necessary on conference room equipment and Teams platform.
- Assist EAs with ELT meetings when needed.
- Assist in building out conference rooms by installing Crestron MS Teams Room devices.
- Manage the AV vendor for advance repairs when needed.
- Some need to travel to different sites on occasion.
- Crestron Programming and Debugging: 3-5 years
- Crestron NVX System: 3-5 years
- Crestron Toolbox: 3-5 years
- Tesira Forte Biamp systems and adjusting Audio levels: 3-5 years
- Experience with Shure mics and speakers
- Experience with Sonos systems
- Experience using Microsoft Teams and running Live events, webinars, and general knowledge of the Teams platform
- Experience with Zoom meetings and webinars, and general knowledge of the Zoom platform
- Basic knowledge of Google Meetings
- Basic knowledge of O365 and Azure
- Minimum 3-5 years working as an AV Tech preferred
- Experience performing each of the job responsibilities outlined above in an associated industry
- Healthcare Options
- Medical
- Dental
- Vision
- Prescription
- Dependent and Health Care Flexible Spending Accounts
- 401(k) savings plan with company match
- Flexible based Paid Time Off
- Employee Assistance Program
- Legal Assistance Plan
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Exclusive discounts on cell phones, gyms, and everyday purchases
- Required