Entry-Level High-Value Account Prospecting
The Sydney Call Centre
- Canada
- Permanent
- Full-time
- Work-from-home position
- Continuous coaching and full support to help you maximize your earning potential
- Guaranteed base pay + bonus (This is a salary position with uncapped bonus potential)
- Significant advancement opportunity
- Fun and exciting team-oriented work environment
- No weekends!
- Identify new prospects and corresponding qualified leads through outbound calling, referrals, social media, email prospecting, and other lead-generation tools.
- Plan, produce, and execute targeted calling, social, and email campaigns to high-value targets.
- Make introductory calls and articulate the benefits of MCI's solutions, approach, and history.
- Ability to create a compelling story surrounding MCI's call center outsourcing and staffing services and how they will benefit the prospects
- Set up calls or meetings between qualified prospects and the MCI executive team.
- Document all interactions, set appointments, maintain files, and report progress and forecasts into the CRM database.
- Help develop and refine the qualification criteria to determine the most effective targets.
- Follow and share new developments involving competitors and potential clients.
- Must be 18 years of age or older
- Bachelor's degree or equivalent work experience
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening.