Global Client Director

• To understand large/global client business strategy, drivers and goals.

• To promote the profile of PIB in line with Company Strategy and deliver solutions to the target market.
• To initiate, hold and maintain business relationships with clients and prospects and develop key stakeholder relations as required.
• To utilise communication and negotiation techniques and skills to clearly inform and educate clients and prospects about the features and benefits of products, ensuring that every client receives a full complement of sales and upselling opportunities.

• Account management with the outcome of increased client satisfaction and an increase in retention and account growth.

• To collect and analyse client and prospect information and feedback and assist with the preparation of and delivery of insurance proposals based on their requirements.

• To manage forecast accuracy on a monthly/quarterly/annual basis.

• To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
• To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
• To motivate and develop strong relationships with Account Handlers to support the relationships and aims of the team.
• To be accountable for both team and individual Objectives and Performance targets for both sales and/ or retention to ensure targets are met or exceeded.
• To agree and deliver client service requirements, formulate, distribute and adhere to service plan.
• To develop and secure new business opportunities in accordance with the budget set by Line Manager.
• To ensure that client satisfaction is the key to individual and collective success and align actions accordingly.
• To demonstrate commercial acumen by developing a sound understanding of insurance and how value can be added, costs saved or insurer loss ratios improved and take appropriate action to improve them.
• To contribute to a successful audit score both on individual audits along with team and business audits.
• Documented attendance at regular 121 sessions with your manager and identify appropriate training and self-development within CPD framework.

• Minimum 5 years’ experience of working in a similar role.
• Evidence of prior success to prospect/client management at C-level and senior level relationships within large multi-national /Corporate companies.
• Understanding of global programme design.
• Experience in cross class ie) Property, General Liability, Cyber, Management Liability etc
• Strong demonstration of intellect, drive, executive presence, and sales acumen.
• Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business.
• Proven ability to understand enterprise-wide issues and to structure innovative, integrated solutions for the client.
• Collaborative, focused, selfless, agile and results driven.
• Drives performance to succeed in a target based environment.
• Good excel skills and ability to extract meaningful MI/analysis data.
• Excellent presentation skills, coupled with communication and negotiation skills to enable relationships to be built.
• Focus on clients, with effective use of verbal and listening skills
• Work well under pressure and ability to adapt and remain flexible in approach.
• Positive Attitude
• Collaborative
• Professional
• Customer Focus
• Quality Focus
• Commercial Awareness
• Communication
• Self-Development
• Planning & Organising
• Creativity & Innovation
• Perseverance & Determination

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

PIB Group