Digital Delivery, Director (L&PD and Sales & Services Solution)
Korn Ferry
- Sydney, NSW
- Permanent
- Full-time
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Total Rewards
- Drive engagement by creating a climate where people are motivated to do their best to help the Digital business and wider Korn Ferry organization achieve its objectives.
- Build, lead, grow and motivate the team, ensuring their development as a critical factor for the success of our business with major focus on the L&D and S&S solution expertise, as well as building their project / engagement management capabilities.
- Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
- As a part of the regional delivery leadership team, take active part in the teamwork / team calls, and regional projects (including taking a lead on some regional or local initiatives).
- Responsible for cascading important information to the team, ensuring alignment of the team with global messages and processes.
- Ensures that all feedback coming from the team and clients is heard by regional leaders.
- Ensures timely and accurate backlog management and forecasting on quarterly, monthly and weekly basis.
- Provides regular communication on team progress/activities.
- Effectively plans and resources projects to ensure optimum team utilization, and costs,
- Through the right resource planning, project management, team utilization and realization rate for projects, contributes to the regional gross margin goal.
- Support implementation of the L&D and S&S technology solutions in client environments.
- Identify and implement client usage strategy and effectively enable clients utilizing KF solutions.
- Managing clients after implementation to suggest and implement feature improvements to existing business practices.
- Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
- Analyze and present (in Partnership with PMs) Quarterly and Annual reviews to all levels of the client organisations, including senior leaders, executive and board level.
- Responsible for retaining clients through strong client relationship management.
- Responsible for building and maintaining strong relationships with senior client stakeholders (principally C-suite, VP of Sales). Needs a deep understanding of clients' business needs and strategic objectives and acts as a strategic advisor.
- Deliver business and organizational insights, helping clients take action on adoption metrics, and finds ways to track ROI on business improvements. Takes a lead role in conducting quarterly business reviews with senior management and other stakeholders, developing and delivering insightful presentations.
- A bachelor's degree or equivalent qualification, Leadership and development and or Sales background
- 8+ years of experience in a client facing consultative role, sales, business development and or account management experience preferred, including 2-3 years of experience as a leader.
- Strong understanding of the business environment and impact on company performance.
- Strong understanding of SalesForce and Microsoft Dynamics with ability of Client Success in the implementation of these.