Operational and Customer Care Coordinator

Sanofi

Østerbro, København
Kontrakt
Fuldtid

1 måned siden

Location: Denmark, Østerbro
Job type: 1 Year Fixed Term Contract
The position requires regular office presence ( at least 3-4 times per week )

About the jobOur TeamDownstream supply chain operations including Logistics, Order-to-invoice and process optimization, Narcotics, Safety Stock management and compliance. The job holder is part of the team which supports tasks in Finland, Sweden, Denmark, Norway, Iceland. This position will be the primary responsible for Sweden and will work under EU GDP and other national applicable health regulated legislation. The position will act as back up for other countries.The Sanofi Operations and Customer Care Team plays a key role in ensuring product supply to patients in the Nordics, by managing warehouses, logistics and invoicing of products within the territories.We work diligently to meet business objectives through strong processes of customer service and customer support, order-to-invoice processes, efficient logistics and 3rd party warehouse management, all with high level of compliance and process robustness. All activities are performed according to the EU GDP requirements.Main responsibilities

Customer Engagement and collaboration. In contact with customers and 3PL, depending on the national distribution model
Operational coordination of 3rd party logistics providers and distribution centers, with the aim of ensuring efficient and lean processes
Participation (or take the lead) in continuous improvement initiatives and projects to improve, standardize, and develop processes of operations and customer care
Maintenance of various regulated processes such as import/export licenses for psychotropic substances and compliance of mandatory safety stock
Serialization alerts monitoring and management for marketsbout you
Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting)
Master Data Management, related to customers, flows and products and share data with internal stakeholders
Stock count, returns and destruction, reporting and analytics
Ensuring compliance in all processes according to internal and external guidelines, and support proper documentation of tasks performed
Ad hoc tasks related to supply chain
This position is considered a GxP role

About you

Business Education preferable, University Degree preferable
Minimum of 3 years operational responsibilities in Customer Service, Supply Chain or SC Planning within international (preferably pharmaceutical) company
Skills within in Order-to-cash processes, customer interaction and Lead/Continuous Improvement projects preferable. Experience in accounting standards. Pharmaceutical industry and cross-cultural experience preferred
Fluent written and spoken English. One or more Nordics languages a strong advantage

Pursue Progress. Discover Extraordinary.Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !#LI-EURPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at !

Sanofi

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