Inside Sales Account Representative
DSI Tech
- Ashburn, VA
- Permanent
- Full-time
- Match Tier 1 and Tier II vendors and services to customer requirements such as Cisco, HPE, HP, Palo Alto, Crestron, Extron, DELL/EMC and Microsoft
- Provide current and new clients with product information, quote prices, credit terms, and rates in a timely manner
- Manage multiple purchase orders at a time and update/perform data entry of such purchase orders in our sales communication software tool
- Will quote and sell our vendors’ products and professional services to state and local agencies, school districts, higher education institutions, federal entities
- Participate in vendor product training sessions and meetings
- Accurately and fully record customer requests, concerns, suggestions, and complaints on printed forms or on computer system
- Establish and maintain customer relationships through courteous and efficient servicing of customer requests
- Interface with customers and warehouse departments, service departments, and manufacturer technical support
- Will exchange information clearly and concisely and to present ideas, report facts and other information
- Will manage own work flow and resolve questions and problems with supervisor.
- 0-3 years of direct work experience as an Inside Sales / Account Manager in the Federal or SLED VAR (Virtual Account Reseller) industry
- For candidates with some customer service and/or sales experience we prefer the work experience to be similar to that of DSI Tech (IT network infrastructure and software sales)
- Prefer candidates with a college degree with degrees mentioned in next bullet point
- Bachelor’s degree in Business Administration, Business Management or a similar degree from the School of Business or an equivalent combination of education, training and related job experience
- Excellent writing, communication, and customer service skills
- Ability to take initiative and perform independent initial problem solving; be resourceful, prioritize, and organize daily activities; attention to detail is a must
- Work under pressure against tight deadlines; assertiveness is a must!
- Proficiency in Microsoft Office suite (especially Excel)