CRM Support

Kerry Group

Naas, Co Kildare
Permanent
Full-time

17 days ago

About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the roleHere at Kerry, we are currently recruiting for a CRM Support (with a focus on Salesforce), on a full time, permanent basis based in Naas, County Kildare.The CRM (Customer Relationship Management) Support role is responsible for analysing CRM data, reviewing, recommending, and testing new functionality, assisting users by answering process and technical questions; and ensuring that CRM master data is being properly controlled, maintained, and synchronised with complimentary systems.To be successful you will be able to work methodically in a fast paced environment, liaising between multiple internal stakeholders from user support and training through to escalating functionality issues to ICT to implement updates.Kerry operates a Hybrid working policy, candidates will be required to work from our offices in Naas as required.Key responsibilitiesData IntegrityMaintain transactional data integrityWork to improve master data integrity in an ongoing fashion (e.g., duplicate reduction, system synchronisation)Analyse CRM data for decision making purposesBusiness SupportCreation and maintenance of standard reports and dashboards in CRMOn-boarding and off-boarding CRM usersAct as point of contact for users with CRM questionsConduct on-going training and new functionality rollout trainingSupport data changes associated with sales structural realignment initiativesSupport security model changes (Matrix) as neededTrain users in Salesforce support applications as they are implemented and on functionality changesProcesses SupportCollect and manage CRM enhancement ideasReview and document processes, recommending improvements as neededParticipate on CRM Regional Steering TeamProvide design input into CRM solutions for new business processesTest system enhancements and document resultsExplore and evaluate new technologiesManage ServiceNow ticket queue triaging and resolution for CRM incidentsQualifications and skillsIn Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.These include:

Experience in CRM, Office Software (specifically Salesforce, Microsoft would be a distinct advantage)
Experience in a commercial support environment
Previous Customer Service / Marketing or Coding experience would be a plus, however not essential.

What's in it for me?At Kerry, we believe in giving talented, curious people the opportunity to make a difference.We work as a team, searching for the best ways to inspire food and nourish life.We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.We also offer:

25 days annual leave (excluding bank holidays)
Hybrid / Flexi working
Health Care Cover
Matched pension scheme up to 10%
Benefits platform offering discounts and cashback on major retailers including Tesco, Curry's and many others.

Get in touch today!In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Kerry Group

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