Field Team Controller
Express Employment Professionals
- Midrand, Johannesburg
- R15,000 per month
- Permanent
- Full-time
- Plan tickets for teams every day (Project Management)
- Manage numerous teams and track daily tickets.
- Manage customer and employee grievances.
- Sometimes go into the field liaising with landlords and users.
- Quality assurance of field teams work.
- Performance management of field team technicians.
- Oversee that teams have completed daily summaries.
- Closing of tickets.
- Vehicle management (rentals, inspections etc.)
- Ensure our tracking system and any other relevant internal system in use is up to date and accurate and clean out any backlogs.
- Maintain excel sheets and ensure they are up to date/reflect reality.
- Boost team morale (Team Building).
- Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between CE and Field Teams.
- Tool management.
- Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients).
- Incident reporting and escalation to the Field Team Manager.
- Execute general operational duties applicable to your area.
- Experience in telecommunications, specifically in installations and maintenance.
- Experience leading and inspiring a team of passionate individuals.
- Experience in operations and project management.
- Computer literate with the ability to work on excel and other internal software.
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