Team Leader - Night Support
- Portsmouth
- £24,424-27,138 per year
- Permanent
- Full-time
- To support your team to achieve their potential through regular staff supervision, coaching, training, reflective practice and team meetings
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries
- To liaise between the day and night teams to ensure consistent and effective communication
- To be involved in the recruitment of staff for your team
- To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients
- To supervise room clearance which may include changing bed linen, completing laundry and cleaning tasks
- To oversee housing management support to clients such as taking in rent, reporting maintenance issues and keeping the service clean and welcoming
- To assist with ensuring the service is fully operational and our clients are receiving the appropriate support
- To manage incidents through the on-call service, emergency services or by providing assistance
- To respond to emergency accommodation needs of clients
- To maintain clean and tidy communal areas
- To support clients and staff in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation
- This role has line management responsibilities
- This role has finical authorisation responsibilities
- This role has on call responsibilities
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work nights and/or weekends
- This role will require you to lone work
- Experience of working in a residential or institutional or similar
- Excellent communication skills, both verbal and written
- Clear verbal and written English
- Strong keyboard skills for data inputting
- Strong working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
- Experience of working in a leadership role
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery