Associate Customer Care Representative - For Philippines
First Advantage
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
- 1-2 years of experience in a customer-facing or knowledge-delivery role in a BPO setup
- Knowledge of common computer configuration
- Strong computer navigation skills
- Excellent English communication skills
- Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
- Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
- Ability to quickly connect with people, establish a rapport, express empathy, and project confidence.
- Ability to work collaboratively in a team environment.
- Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work-related experience preferred.
- At least an average typing speed
- Prior experience with Microsoft Office (excel, word, and outlook) preferred.
- Passion and enthusiasm for delivering an extraordinary customer experience.
- Full-time positions available.
- Amenable to working on ANY schedule
- At least 40Mbps internet connection speed, and with backup connection
- Remote with a possibility of hybrid work arrangement in the future
- Must be permanently residing in the Philippines