Collections Officer
Smartsourcing
- Cebu City, Cebu
- ₱30,000 per month
- Permanent
- Full-time
Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAs a Collections Officer,You will report directly to our client’s Operations Manager and be responsible for the recovery of money in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.Some of the things we expect you to do are to:
- Handle the recovery of debt on behalf of customers in respect of debts placed for collections assigned to you via our client.
- Contact debtors by telephone in order to successfully collect the debt.
- Document all communications and collection efforts.
- Direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives, and/or administrators/receivers.
- Execute scheduled outbound reminder calls from a workflow perspective, including final notification letters and emails that confirm the agreement and outline the next step if payment is not received in time.
- Make follow-up outbound calls a priority to ensure that debtors keep their commitments.
- Manage outbound call activities of a portfolio of debts, and implement agreed processes and systems activities to achieve desired goals and results.
- Enter case details of debt on behalf of customers.
- Data enrichment of existing cases via web-search activities to strengthen the data position on a case.
- Preferably a minimum of two years of actual experience in all phases of the collection agency business, ideally within the business-to-business environment.
- Proven experience maintaining (ideally collection agency) books and records of accounts.
- Knowledge and/or experience with debtor/creditor law.
- Good communication skills, both on the phone and in writing.
- 💰 Above-industry salary package
- 🌞 Day Shift
- 😊 Fixed weekends off
- 👩⚕️ HMO coverage for you and your dependent/s after one (1) month
- 😋 Free lunch every day
- ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- ⛹️ Sports wellness clubs including free-diving
- 🏋️ Subsidized gym membership at Anytime Fitness
- ✈️ Travel opportunities to Australia
- 🙌 Exclusive discounts in selected restaurants and merchants
- And so much more!