Housekeeping Manager
Heeton Concept Hotels
- Glasgow
- Permanent
- Full-time
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates
- Referral scheme
- Life Assurance, Income Protection and Employee Assistance schemes
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 6 months and 1 year of service.
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
- Conduct regular inventory audits of supplies and operational equipment as per Finance Department requirements, maintaining accurate records of stock levels and usage.
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
- Ensure compliance with all H&S and HACCP regulations both internally and externally.
- Drive results within the department, focusing on goals set by senior management. The focus will be on guest satisfaction measures, team engagement and department costs and profitability.
- At least 2 years experience within a Housekeeping Department at the managerial level.
- People leadership and development experience.
- Good attention to detail
- Excellent organisational skills.
- Excellent communication skills.
- Flexibility to assist in other departments should the need arise.