This website uses cookies to ensure you get the best experience on our website.Construction Testing Solutions and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking "Manage cookies" at the bottom of each website page.common--cookies--alert#acceptAll">Accept all cookies common--cookies--alert#disableAll">Disable non-necessary cookies common--cookies--alert#openPreferences">Cookie preferences common--cookies--preferences#open" class="bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2">Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon--cookies--preferences#handleAccept">Accept these cookies common--cookies--preferences#handleDecline">Decline non-necessary cookiescommon--header--menu#toggle" data-common--header--menu-target="button" title="Career menu" > Career menuEmployee Candidate Homepagecommon--dropdown#toggle">common--share#handleClick" data-provider="Facebook"> Facebook common--share#handleClick" data-provider="Twitter"> X common--share#handleClick" data-provider="LinkedIn"> LinkedInISI · TamworthOperations ManagerWe are pleased to offer the opportunity to join this fast growing engineering inspection business as an Operations Manager. This is an influential role and part of the senior management team.careersite--jobs--form-overlay#showFormOverlay" data-careersite--jobs--form-overlay-target="coverButton"> Apply for this jobWe usually respond within two weeksblocks--cover--default#handleScrollDown" title="Scroll to content">ROLE OVERVIEW:As Operations Manager you will play a critical role in ensuring the smooth and efficient execution of inspections while maintaining compliance with ISO 17020 and UKAS accreditation standards. You will also work with other parts of the business to assist with growth and profitability.RESPONSIBILITIES: * Operational Management:
Manage the day-to-day operations of the Engineer Surveyors, ensuring efficient allocation of resources, scheduling of inspections, and timely completion of inspections.
Develop and implement operational strategies, policies, and procedures to optimize performance, productivity, and quality standards.
Monitor and analyse key operational metrics, identify areas for improvement, and implement corrective actions to enhance overall efficiency and effectiveness.
Compliance and Accreditation:
Ensure compliance with ISO 17020 and UKAS accreditation requirements across all accredited inspection activities.
Maintain a thorough understanding of LOLER, PSSR, COSHH, PUWER, and other relevant regulations, ensuring adherence to statutory requirements and best practices.
Participate in internal and external audits to maintain accreditation status.
Drive continuous improvement initiatives to streamline processes and ensure the highest level of quality service is delivered.
Team Leadership:
Provide strong leadership and guidance to a team of Engineer Surveyors, fostering a culture of excellence, collaboration, and continuous learning.
Manage the recruitment, training, and development of team members, promoting professional growth and building a skilled and motivated workforce.
Conduct performance evaluations, set goals, and provide regular feedback to ensure high levels of individual and team performance.
Client Relations:
Serve as a key point of contact for clients, building and maintaining strong relationships through effective communication, proactive problem-solving, and exceptional customer service.
Collaborate with the sales and business development teams to identify opportunities for expanding services and ensuring client satisfaction.
Address client enquiries, concerns, and feedback promptly and professionally, striving to exceed expectations and maintain long-term partnerships.
Health and Safety:
Champion a safety-first culture, ensuring all inspections and operations adhere to all health and safety standards.
Implement and enforce safety protocols, risk assessments, to mitigate potential hazards and ensure the well-being of employees and clients.
EDUCATION & QUALIFICATIONS:
Bachelor's degree, HNC/HND or similar qualifications in engineering or a related field.
TRAINING, KNOWLEDGE & EXPERIENCE:
Proven experience in operations management, preferably in the engineering inspection industry.
Knowledge of ISO 17020 and UKAS accreditation standards.
Strong understanding of LOLER, PSSR, COSHH, PUWER, and other relevant regulations.
Excellent organizational, analytical, and problem-solving skills.
Exceptional leadership abilities with a track record of building and managing high-performing teams.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, employees, and stakeholders at all levels.
Proactive mindset with a focus on continuous improvement and delivering exceptional customer service.
AUTHORITY LEVEL:
Approve and sign-off additional payments such as overtime and expenses.
Engage sub-contract labour as necessary.
experiences, and take pride in all we do.Department ISI Locations TamworthLatest VacanciesEmployee Benefits🏝️ Holiday Purchase SchemeAbility to purchase extra days holiday❤ Westfield HealthGiving you money back towards essential health costs such as optical and dental. Also giving access to a range of health and wellbeing services👀 Free Eye TestsGet a free eye examination and money towards single-vision glasses with Specsavers🚗 Car Maintenance SchemeIncludes MOT's, service, repairs and tyre replacements.🚴♀️ Cycle2WorkSave up to 42% on new bikes and accessories from Halfords and pay in installments👫 Refer a FriendEarn rewards for referring a friend or family member to work for us👪 Enhanced Maternity and Paternity Leave PackagesExpectant parents can benefit from our Enhanced Maternity and Paternity leave💚 Mental Health First Aid supportWe have 40 trained Mental Health First Aiders across the Group, giving you support you need, when you need it🎉 PerkboxGet exclusive discounts, cashback and offersAbout Construction Testing SolutionsCTS and our range of independent UKAS accredited laboratories provide on-site testing and laboratory services to the construction, quarry products and civil engineering industries across the whole of the UK.Our purpose-built laboratories are fully equipped to test the mechanical, physical and chemical properties of soils, aggregates, concrete and bituminous materials as well as other construction materials and products.Our highly-trained technicians and engineers either visit sites and take representative samples for subsequent laboratory testing, or conduct in-situ field tests.careersite--jobs--form-overlay#showFormOverlay">Apply for this job jobs--overlay#closeOverlay">ISI · TamworthOperations ManagerWe are pleased to offer the opportunity to join this fast growing engineering inspection business as an Operations Manager. This is an influential role and part of the senior management team.Loading application formCareer site
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