Retail Manager - Volcom
Volcom
- Virginia Beach, VA
- Permanent
- Full-time
- Act as a liaison between the corporate and store teams, communicate with other stores and District Manager to share best practices
- Achieve store sales goals and drive sales through targeted and measured activities
- Manage store opening/closing procedures. Hold keys to the store and maintain a high level of responsibility for store security and standards
- Monitor sales and motivate team to hit forecasted goals
- Merchandise and maintain company standards of all product on the floor
- Monitor and control shipment and inventory, including transfers and markdowns
- Direct and coordinate proper placement of items on sales floor and of back stock once received
- Review and track sale records and reports to project sales
- Manage your team by guiding, directing, and motivating them
- Develop your team by recognizing talented staff and developing them for growth within the company
- Conduct annual performance reviews and address any ongoing performance issues. Partner with HR on employee relations issues, terminations, etc
- Recruit, hire, and train team members
- Track store payroll budget, timecards, and scheduling, adjust schedule according to needs of the business
- Uphold company policies, procedures, and corporate directives
- Facilitate team meetings when needed
- Build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Store Team and Customers
- Resolve customer service issues and maintain a high-quality guest experience
- Represent brand with actions and knowledge of products
- Cultivate a fun, organized, efficient work environment and lead by example
- Perform other duties as assigned
- 2-5 years of experience as a Store Manager in a retail/apparel setting required
- 2-5 years of hiring, recruiting, and training of retail team required
- 2+ years’ visual merchandising experience preferred
- Familiarity with the brand and action sports industry
- Interpersonal, customer service, reporting and basic math skills
- Be an effective team player
- Strong people management skills
- Strong leadership skills
- Strong ethical behavior
- Strong computer and POS system experience
- Strong sales knowledge and training
- Discounted merch
- Fun work environment & team
- 401k with employer match (based on eligibility)
- Flexible schedule; ability to work days, nights, weekends and holidays
- Ability to transport and position a minimum of 10 lbs
- Ability to constantly move within the store and backroom
- Ability to stand (or remain in a stationary position) for long periods of time
- Excellent communication with customers, store team, and corporate (in-person, phone, and email)
- Communicate in a professional manner and provide direction/coaching to team
- Ability to review and analyze reports
- Problem solving and critical thinking/comprehension