Bodyshop Manager
Activate Group
- Dartford, Kent
- Permanent
- Full-time
**Great career development opportunities – grow with us.About the roleOversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) and met while maximising profitability.Key responsibilities
- Plan resources and equipment levels around budgets and financial plans.
- Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
- Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
- Manage daily production co-ordination
- To regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
- Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required
- Promote good communication throughout all areas of responsibility, develop and foster a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives
- Conduct regular performance reviews with all team members, monitor targets and identify training needs
- Lead all recruitment activities in partnership with the People team
- Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nominations
- Lead support for all site apprentices to review their progress
- Ensure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where required
- If required lead and manage the site to achieve BSI Kitemark
- Support other Group sites when required
- Technical knowledge and experience of the Accident Repair and Bodyshop industry
- Previous experience within a management position with the ability to lead and coach the team
- Ability to organise office administration, control systems and financial resources
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice
- Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H
- Knowledge and understanding of BSI Standards and accreditation
- Strong numeracy and literacy skills
- Excellent communication skills
- Competitive salary & bonus scheme
- Team Performance Bonus
- Car Allowance
- BUPA Private Healthcare
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.