Specialized Nutritional Advisor
Danone
- Solna, Stockholm
- 25.000 - 30.000 kr/mån
- Permanent
- Heltid
- Handle all inbound product and medical related calls and e-mails and respond to inquiries from customers, HCPs and patients as well as internal requests from commercial team.
- Complaint handling according to process.
- Coordinate and support the group of SNA in other Nordic countries by facilitating monthly sharing, relevant updates and best practice sharing, shared Q&A.
- Analyze Salesforce data collected in order to identify trends, week signals, and alert relevant functions if necessary.
- Support Medical and Marketing team on content development, review and amendment of HCP/ patient materials, product sheets and medical content materials to secure scientific and credible communication.
- Support the Medical Affairs and Market Access Manager on creating medical education programs, identifying the speakers, and organizing the logistics for speakers at national and regional congresses and meetings, in line with policies and internal processes.
- On a regular basis, conduct medical/product training sessions, learning modules and presentations for the commercial functions including onboarding of new employees.
- BI (Business Intelligence) – Follow up on articles, trends and news related to focus areas and nutritional treatment. Keep the organization up to date by summarizing key points.
- Degree in nutrition / as a dietitian or other similar area
- Knowledge of medical nutrition.
- Good understanding of the healthcare environment, understanding regulatory policies on medical and scientific communication.
- Experience from Customer Service or similar customer oriented field.
- Full fluency in English and Swedish
- Verbal and written communication and presentation skills.
- Pro-active and self-motivated.
- Well-organized and strong self-management skills with ability to manage complexity.
- High personal integrity and ethical approach to business.
- Wellness contribution of 4000SEK/Calendar year
- 30 days of paid vacation/Calendar year
- Health insurance from first working day
- Pension
- Hybrid work opportunities
- Unlimited access to our online learning platforms and other amazing opportunities for your professional development
- Organization and Team events