Retentions Representative
goeasy
- Pickering, ON
- Permanent
- Full-time
- Negotiate with customers to retain their business through phone calls or emails• Address customer concerns and provide solutions and re-educate customers on the value of our products
- Ensure superior customer experience through proactive support and active listening
- Capitalize on cross-sales and add-on products by paying attention to customer needs to pinpoint sales opportunities
- Provide internal recommendations on how to improve client retention
- Perform other administrative tasks as needed
- Must have experience in a target-driven call center environment; retentions background is a plus
- A comfort level with quotas, with a strong desire to meet and exceed achievable targets.
- Excellent communication skills
- Eagerness to pursue new challenges and opportunities to grow within the organization.
- Ability to work fulltime in our Pickering, ON office